Please carefully read and understand the below terms and conditions. By attending our workshop, you acknowledge and agree to abide by these terms:

• Deposit
  All Workshops need to pay a deposit or full pay to officially confirm reservation. No refunds.

• PLEASE BE PUNCTUAL
  In order to maintain the best possible experience and product quality, please arrive promptly at the scheduled starting time.
  Latecomers will not be granted extra time if unable to finish workshop at the scheduled ending time, and will be charged HK$100 for every 15 mins (or part thereof).
  Any late arrivals exceeding 30 minutes will be considered as absent and required to pay a HK$400 fee, either as a rescheduling fee for changing your session or as an administrative charge for your original session.

• Reschedule
  Free reschedules if notified 4 days or more in advance of your workshop. Less than 4 days' notice before class, rescheduling on the same day, and absentees will be asked to pay a rescheduling fee of HK$400.

• Location
  Our Cochrane Street Studio is located in Tong Lau(唐樓) with NO elevator & stairs only.

• Photography service
  Our instructor may take pictures during workshop depending on situation, and photos will be sent to you via Google drive link about 1-2 weeks after the workshop.
  If you prefer us not to share your photos on our website or Instagram, please inform us beforehand.

• Share your story
  Welcome and feel free to share your love, friendship, family, pet pet story with us in this form . Once your story being chosen to publish on our website/IG/FB, you can get a rewards and will be in contacted shortly.

• Product Disclaimer
  The products sold by Playback Concept Ltd are primarily made of metal, and some of them are processed to achieve different appearances. Most of the products are suitable for majorities to use under normal conditions. However, certain individuals may have allergic reactions to metal materials, substances, components, or other factors (details).
  If you experience any discomfort while wearing or using the product, please discontinue use immediately and seek medical assistance promptly.

• Adverse Weather Arrangements

  All workshop will be cancelled if a Typhoon Signal No. 8 or above, or a Black Rainstorm Signal is hoisted by the Hong Kong Observatory, or if the hoisting time is within 3 hours before workshop starts. We will offer a free reschedule for your booking.

• Course Fee

  The workshop price includes the cost of necessary materials, tools, and instructional fees. Customers may choose to pay for additional services as needed. However, if the total amount, after deducting selected course content or based on prevailing market prices, is lower than the price indicated by our studio, no refund for the price difference will be provided. Please refrain from taking away any workshop materials or supplies. Your cooperation is appreciated.

  In case of any disputes, Playback Concept Ltd reserves the right to make the final decision.