Playback Concept Ltd ("us", "we", or "our") operates www.playbackconcept.com (the "Site"). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site.

We are committed to ensuring that your privacy is protected and we adhere to the Personal Data (Privacy) Ordinance (Cap. 486) of the Laws of Hong Kong Special Administrative Region (the “PDPO”).

By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email address, mailing address, phone number, and payment information ("Personal Information").

We use your Personal Information for the following purposes:

- To process and fulfil your orders for products and services

- To communicate with you about your orders, inquiries, or requests

- To provide you with information about our products, services, and promotions

- To improve our website, products, and services

We will retain your personal data only for so long as necessary to fulfill the purpose of collection; and will erase your personal data thereafter. We will ensure the security of your personal data and protect them from unauthorised access.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Disclosure of Personal Information

We will keep your personal data confidential. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Access and Correction of Personal Information

You have the right to access and correct your personal information held by us. If you would like to access or correct your personal information, please contact us at info@playbackconcept.com.

Changes to This Privacy Policy

This Privacy Policy is effective as of 1 May 2023 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

CONTACT US

If you have any questions or concerns about our privacy policy, please contact us at (852) 5281 8395 (WhatsApp available), or by email info@playbackconcept.com , or by mail to 5/F, 18 Cochrane Street, Central, Hong Kong.