Refund & Exchange Policy
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No refund will be given for any sold product(s).
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No return or exchange on customised product(s) as personalised elements are applied.
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We will check the quality to ensure our product is in good condition and able to ship safely and stably before delivery. If you receive a purchased product damaged, incomplete, or unfit size, please contact us within 14 days to arrange a replacement product, a different size, or products of equal value, or pay a difference for products of higher value.
Online orders only.
Customized products EXCULDED.
Only unused products are eligible for replacement.
Please keep the original packaging.
All goods that require exchange must be returned to our studio for follow-up processing.
Playback Concept Ltd. will not provide an exchange service and will not be responsible for any damage caused by improper use or by customers.
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The following disclaimer applies to the products sold by Playback Concept Ltd, a company registered in Hong Kong SAR. By accessing and using this website, you agree to be bound by the terms and conditions set forth herein. If you do not agree with any of these terms and conditions, please refrain from using this website.
Product Safety:
The products sold by Playback Concept Ltd are mainly made of metal and may be processed to achieve different colours or appearances. We take all reasonable measures to ensure the safety of our products during and after the production process.
However, we cannot guarantee that our products will be completely safe for all individuals as some people may have allergic reactions to certain metal materials, substances, or components. It is the responsibility of the customer to consider their health conditions before making a purchase decision.
If you experience any discomfort or adverse reactions while using our products, please stop using them immediately and seek medical assistance.
Please fill in the form. Or contact us via below method.
Whatsapp: +852 52818395
Email：info@playbackconcept.com
Please note that postage fee is responsible by customer, or visit our studio or store. ( Shipping details )