維修服務及退換
REPAIR SERVICE & Exchange

免費維修項目 (六個月保養期) 
Free Maintenance (6 months original warranty)

首飾 Jewellery

索取螺絲小工具 Request for screwing tool
遺失螺絲 Screws
遺失鋼珠 Pinball
銅鍊條: 維修 / 更換 / 索取部件 Brass Chain: Repair, change or ask for components
銀鍊條: 維修 / 更換 / 索取部件 Silver Chain: Repair, change or ask for components

卡片盒及小型家品 Card cases & Homeware

索取螺絲小工具 Request for screwing tool
遺失螺絲 Screws
卡片盒 開關問題 Opening / Closing of Card Case

其他配件及維修項目 
Other components and maintenance items

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運費 Shipping Cost

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換貨政策
Exchange Policy

十四天更換期 (只限網上訂單)

我們理解有時在購買產品後,才發現尺碼不太合適。為令你更放心購買,我們提供一次更換服務,在購買後14天內,可以更換尺碼或其他同等值的產品。
我們希望為每位顧客提供最好的製成品,因此,只有未經使用的產品可以享有更換服務。

可以安排退款嗎?

我們致力將每件產品以最精緻的工藝完成,因此我們希望你會把它視為你的珍藏品之一!很抱歉我們無法安排退款,但是如果你收到產品後發覺有任何問題,可以在14天聯繫我們安排換貨或修正,謝謝你對我們的設計的支持!

訂製品可以退換嗎?

由於每件訂製品都是為你而特製的,亦有你的想法參與在內,相信你會是它最好的主人!因此每件訂製品或已刻字的產品,抱歉我們無法提供退換服務。但是如果你收到後發覺有任何問題,當然可以隨時聯絡我們,我們會盡力提供協助!

如何更換?

(1) 郵寄:請填妥下表,然後把你需要更換的產品寄回給我們 (來回郵費由買家承擔)
(2) 親身更換:我們亦歡迎你蒞臨我們的工作室,親自選擇最適合你的尺碼。 

 

14 Days Exchange for Online Purchases

We understand occasionally there maybe errors in getting the size by just rough measurement. No worries, we offer you a convenience of one-time exchange for your purchase within 14 days. You can exchange for size or other product(s) with equivalent price.
We always want to offer every customers the best piece, therefore, only the unused products can be exchanged.

Can I ask for refund?

Unfortunately we are not able to offer refunds. We endeavor to finish every piece in fine finishing with careful crafting. With much effort made, we hope you would find it as one of your treasures! So, just in case you find any uncertainty about the purchased item, we are always here to offer you an exchange within 14 days.

Are tailor-made items exchangeable?

Since this is a special item we made for you with your ideas input, you would be the best owner of it! So please note that there's no exchange / return for any engraved or tailor-made products. But again, if you have any concerns, just drop us a line and let us know, we will try our best to help!

How to exchange?

First of all, please fill in the form below and let us know your concerns.
(1) By post: Please send it back to our showroom address (All shipping costs will be borne by customers)
(2) In person: We welcome you to visit our showroom to get the best size for you.

 

保養支援:
WE ARE HERE TO PROVIDE YOU MAINTENANCE SUPPORT:

需要我們的協助嗎? 在以下表格填寫簡單的資料吧!
Just seek help from us with a few clicks away!

維修費用(如有)以信用卡收取,詳情我們收到你的表格後會與你聯繫。
All payments (if any) will be made via credit card, we will contact you after receipt of your form for further details.

Name *
Name
請註明保養或退換 Please state repair or exchange here
請註明:1.產品名稱,購買日期及地點 2. 需維修的地方 Please state the following info: 1. Purchased product, date and place 2. Maintenance item

 

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